Refund Policy

Return & Refund Policy

At Infinite Lanes, we strive to provide you with the best shopping experience. If you are not satisfied with your purchase, here’s how our return and refund process works:

1. Eligibility for Returns

• Products can be returned within 7 days of delivery.
• Items must be unused, in original packaging, and with all tags intact.
• Certain items (e.g., personal care, perishables) may not be eligible for return due to hygiene and safety reasons.

2. How to Initiate a Return

• Log in to your Kannly account and go to My Orders.
• Select the item you wish to return and click Request Return.
• Our team will review your request and arrange a pickup.

3. Refund Process

• Once the returned item is inspected and approved, your refund will be processed within 5–7 business days.
• Refunds will be credited to your original payment method.

4. Non-Returnable Items

• Products marked as non-returnable on the product page.
• Items damaged due to misuse or not in original condition.

5. Exchange Policy

• Exchanges are subject to product availability.
• If the requested item is unavailable, a refund will be issued.

6. Contact Us

For any queries regarding returns or refunds, please contact our customer support at [support@infinitelanes.com].